Trust Equation
The Trust Equation is David Maister, Charles Green, and Robert Galford's framework for understanding and building trust in professional relationships. Trust = (Credibility + Reliability + Intimacy) / Self-Orientation. Each variable has a specific definition and levers for improvement. Self-orientation β being focused primarily on your own interests β is the trust-destroyer; it sits in the denominator, meaning even high credibility, reliability, and intimacy are undermined by visible self-interest.